Cloud-soft beds, epic views and fancy amenities will only go so far if hotel service isn’t similarly top-notch. Customers of today are connected, empowered, and accustomed to the best. Their expectations have skyrocketed, meaning customer service has never been as important as it is today.
The Maldives is one destination where hotels and resorts understand the need for seamless service that permeates every single customer touchpoint. From personalised, 24/7 butler service, to high-tech conveniences such as QR code customer support, touchscreen consoles and smart appliances, the following properties are masters of the elusive ‘above and beyond’ service.
Gili Lankanfushi
Named after Robinson Crusoe’s loyal assistant and dear companion, Mr. Fridays are Gili Lankanfushi’s private guest experience hosts. On call no matter the time of day, Mr. Fridays will make your stay seamless from the moment you step off the plane in the Maldives. Ask for help unpacking luggage, arranging dinner reservations, keeping the little ones entertained, or setting up a bed under the stars. No matter what you need, your dedicated Mr. Friday is on hand.
JOALI & JOALI BEING
The service at sister properties, Joali Maldives and Joali BEING is notably warm and discreet rather than obsequious. Guests at both properties are assigned a personal butler known as a Jadugar, which means “magician” in Dhivehi. Jadugar’s will arrange everything you need, from drawing you a bath in your deep bathtub, to delivering snorkel gear to your villa or accompanying you on a guided tour of the island.
The only wellbeing island retreat in The Maldives, Joali BEING further elevates the guest experience via a series of transformative wellbeing journeys curated around the four pillars of mind, skin, microbiome, and energy. Incorporating the latest and greatest in science, nutrition, medicine and technology, these wellbeing pillars are state of the art.
Facilities include studios for yoga and Pilates, tennis court, soccer pitch, movement centre, Technogym-outfitted fitness centre, overwater meditation deck and consultation rooms with a Fit3D body scanner and QEST bioenergetic testing system. Further transformation is offered at Areka, the site of wellbeing experiences, scientific and diagnostic services, and therapeutic and alternative treatments.
Kudadoo
At Kudadoo, making your holiday genuinely luxurious and allowing you to enrich your days with everything your heart desires, is thanks to the resort’s unique, all-encompassing ‘Anything. Anytime. Anywhere’ concept.
Here, island life revolves around moments of magnificence shared with your loved ones. A personal butler will meet your every need, delicious cuisine will satisfy your every craving, experiences on sea or land will bring out your inner adventurer and a blissful wellness retreat will rejuvenate your senses.
An unhindered enjoyment of luxuries is the norm here – the freedom to indulge in anything, anywhere and at any time is what sets the scene for you to truly live up your island fantasies and just be. Everything under the moon – unscripted dining anywhere you wish, a romantic rendezvous on Dream Island, diving on coral reefs and dolphin expeditions at sunset – can be yours. As they say at Kudadoo, the world is your oyster.
Soneva – Barefoot Butler
Behind the success, sustainability and magnetism of the Soneva brand is a whole universe of dedicated, innovative individuals known as the ‘Soneva hosts’.
These friendly, attentive, and intuitive barefoot guardians are an essential point of contact for guests from around the world – anticipating their every need, curating rare, unforgettable experiences, and embodying Soneva’s Slow Life ethos.
Each Barefoot Guardian is responsible for delivering Soneva’s exceptional levels of personalised service to guests, ensuring that every moment of their stay goes far beyond their expectations.
St Regis Vommuli
In room tech, butler service, and iconic daily rituals are just some of the ways St Regis Vommuli delivers unique and memorable customer service.
Personalised St. Regis butler service is available in all rooms, which are equipped with a private pool, iPad room controls and floor-to-ceiling windows. The rooms also include a walk-in closet, private terrace and Bang & Olufsen BeoVision TV offering international channels.
St Regis butler service has remained a signature offering of the brand for more than a century. The anticipatory, personalised service of the St Regis butler ensures that each guest’s unique preferences are understood and realised.
Another traditional offering of the brand is daily rituals performed at every resort around the world, including afternoon tea and champagne sabering, which at St Regis is performed at sunset at the Whale Bar. Dating back to the battles of Napoleon Bonaparte, who famously opened champagne with his saber in both victory and defeat, the art of sabrage is the signature ceremony of the St. Regis Evening Rituals series.
